What are you actually paying per user for IT support?
And what's included? Many plans bill extra for projects, after-hours work and "out of scope" jobs.
Ballarat · Regional Victoria
Paying too much for
Paying too much for
IT support?
We scout the market for managed IT, telco, print and hardware partners, shortlist the best fits and sit in on the interviews. You only meet the finalists.
1point of contact
4categories reviewed
0sales pitches for you
Sound familiar?
Questions most businesses can't answer off the top of their head
When did your phone and internet contract last get reviewed?
Or did it quietly roll over? Plans, speeds and prices move every year. Old contracts don't.
Is your printer lease costing more than the printing?
Minimum page volumes, end-of-term fees and toner pricing add up across a fleet.
Who do you call when the internet drops?
If your IT provider blames the telco and the telco blames IT, you're the one stuck in the middle.
Could your provider show you your backups working today?
Monitoring, patching and tested restores should be routine. Insurers increasingly ask for proof.
How many sales meetings did the last change take?
Comparing quotes that aren't like-for-like is slow, tiring work. That's the part we take off your plate.
What we scout
Do you know which kind of provider you actually need?
Managed IT
"Managed services" covers very different arrangements. We match the model to your size, in-house skills and security obligations.
Fully managedOne team for everything
Co-managedBackup for your IT person
Security-focused24/7 monitoring, Essential Eight
Cloud & M365For cloud-first teams
Telco
What happens to your business when the internet goes down? We plan the connection and the backup.
Business NBNEnterprise EthernetHosted phonesTeams CallingMobiles4G/5G failover
Are you paying for pages you never print?
Hardware
Multiple quotes, the right spec and a warranty that fits.
providers you actually meet
We tender, compare and shortlist. You interview the finalists with us beside you.
One point of contact
No more IT blaming the telco and the telco blaming IT. One review across everything, one person to call.
Explore the options we compare
Fully managed, co-managed, security-only or pay as you go? The right model depends on your size, in-house skills, security obligations and growth.
Fully managed IT
- Best for
- Businesses with no in-house IT who want one team responsible for everything
- Usually priced
- Per user or per device, monthly
- We check
- What's excluded and billed hourly, after-hours rates, response guarantees
Co-managed IT
- Best for
- Teams with an internal IT person who needs backup, tools and specialist help
- Usually priced
- Tiered monthly plus project work
- We check
- Who owns what when something breaks, and access to the provider's tools
Security-focused (MSSP)
- Best for
- Businesses holding sensitive data or facing cyber insurance requirements
- Usually priced
- Per endpoint or per user
- We check
- Alignment with the Essential Eight, 24/7 monitoring, incident response included
Cloud & Microsoft 365
- Best for
- Cloud-first teams without servers in the office
- Usually priced
- Per licence or per user
- We check
- Licence sprawl, who backs up your email and files, admin access stays with you
Break-fix & block hours
- Best for
- Very small or very stable setups
- Usually priced
- Hourly, or prepaid blocks of time
- We check
- Nobody watches your systems between calls, so costs spike when things fail
What happens to your business when the internet goes down? We match connectivity, phones and mobiles to how you work, with a plan B.
Business NBN & fibre
- Best for
- Most small and mid-sized offices and shopfronts
- We check
- Business-grade support, fault-fix times, static IP, real-world speeds
Enterprise Ethernet
- Best for
- Sites that live in the cloud or host critical systems
- We check
- Install lead times, contract length, symmetric speeds and SLA
Hosted phone systems
- Best for
- Teams that need call queues, recording and phones that work anywhere
- We check
- Number porting, handset leases, call costs, auto-attendant setup
Microsoft Teams Calling
- Best for
- Businesses already living in Microsoft 365
- We check
- Licence add-ons, calling plans, whether desk phones are still needed
Mobile fleets
- Best for
- Field staff, trades and anyone on the road
- We check
- Unused SIMs, shared data pools, device repayments rolled into plans
4G / 5G failover
- Best for
- Anyone who can't trade without the internet, including EFTPOS and cloud apps
- We check
- Automatic switchover, coverage at your site, data allowances
Are you paying for pages you never print? Print contracts hide minimums, end-of-term clauses and cost-per-page fine print.
Managed print services
- Best for
- Offices that want printers, servicing and toner handled
- Usually priced
- Lease plus cost per page
- We check
- Minimum volumes, end-of-term buyouts, colour vs mono rates
Buy outright + service
- Best for
- Stable, predictable print volumes
- Usually priced
- Upfront purchase plus service agreement
- We check
- Parts and labour exclusions, toner pricing, device lifespan
Fleet consolidation
- Best for
- A printer on every desk and no one tracking them
- Usually priced
- Fewer, better shared devices
- We check
- How your team actually prints, so nobody's workflow breaks
Secure print & scanning
- Best for
- Practices handling client or patient documents
- Usually priced
- Software add-on per device
- We check
- Release-at-device printing, scan to SharePoint or OneDrive
Who's checking you got the right laptop at the right price? We source quotes from several suppliers and coordinate delivery with your IT partner.
Laptops & desktops
- We look at
- Business-grade models, the right spec for each role, bulk pricing
- We check
- Warranty length matches how long you'll keep the device
Networking & Wi-Fi
- We look at
- Firewalls, switches and access points sized for your site
- We check
- Licensing renewals hidden inside the purchase price
Servers & storage
- We look at
- Whether you need on-site hardware at all, or whether cloud fits better
- We check
- Backup, power protection and replacement timelines
Leasing & device-as-a-service
- We look at
- Spreading costs monthly with a built-in refresh cycle
- We check
- Total cost over the term vs buying outright
Spend check
How much are you spending right now?
Slide to roughly match your current costs to see your annual spend and a realistic savings range.
Support agreement, monitoring, security tools, Microsoft 365 if your provider bills it
Lease, service contract and cost-per-page charges
Laptops, desktops, network gear, servers
When did you last compare providers?
Your current contracts are…
A well-matched IT partner should give you
- Clear response times in writing
- Proactive monitoring and patching
- Backups that are tested, not assumed
- Regular strategy and budget reviews
Your telco setup should give you
- Business-grade service levels
- A backup connection for when the line drops
- No unused SIMs or legacy lines
- One bill you can understand
Your print fleet should give you
- The right number of devices
- Toner that turns up automatically
- Fair cost-per-page, no surprise minimums
- Secure scan-to-cloud
Your hardware orders should give you
- Competitive quotes from several suppliers
- Warranties that match the device's life
- Gear that suits how your team works
- Delivery set up and ready to go
How it works
Five steps. You're needed for three.
- 01
Discovery With you
We learn your goals, budget, growth plans, support hours and security needs, and review your current contracts.
- 02
Go to market We handle it
Your brief goes out to providers that fit your profile, so every quote answers the same questions.
- 03
Review & shortlist We handle it
We compare price, service levels and capability side by side and narrow it to the strongest few.
- 04
Interviews With you
You meet the shortlisted providers only. We sit in and ask the hard questions.
- 05
Select & switch With you
You choose your new partner. We help with the contract and a smooth handover.
The difference
Doing it yourself vs. sending a scout
| Doing it yourself | With TechScout | |
|---|---|---|
| Finding providers | Google, referrals and whoever calls first | A shortlist matched to your size, industry and needs |
| Meetings | A sales pitch from every provider | Interviews with the finalists only |
| Comparing quotes | Different formats and inclusions, hard to compare | Every response answers the same brief, side by side |
| Contract fine print | Read it yourself and hope | Exclusions, minimums and exit terms flagged before you sign |
| IT, telco and print | Three searches, three sets of contracts | One review across all of them, one point of contact |
Questions
Before you ask
Do I have to change providers?
No. Sometimes a review confirms your current provider is the right fit, or gives you what you need to renegotiate.
Do I have to meet every provider?
No. We handle the tender and the first round of conversations. You only meet the shortlist.
What do you need from me to get started?
About an hour for the discovery meeting, plus recent invoices and contracts for the services you'd like reviewed.
Can you look at just one area, like telco?
Yes. Review one category or all of them. Many businesses start with whichever contract ends first.
Where do you work?
We're based in Ballarat and work with businesses across regional Victoria.
Can you help us buy hardware?
Yes. We source quotes from several suppliers, check specs and warranties, and coordinate delivery with your IT partner.
Free review
Ready to stop chasing providers?
Tell us a little about your business and we'll book a discovery meeting. There's no obligation to change.
- A clear picture of what you're spending now
- Which contracts are worth taking to market, and when
- An honest view on whether you're already on a good deal